Unisyspro provides clients with SLA-based, 24x7 managed support services to provide cost effective, sustainable and effective support services with a human touch. We leverage a full range of support channels from phone, mail, chat and response automation to optimize for cost, while delivering an exceptional experience for end users that focuses on first time call resolution. Unisyspro takes support a step further and focuses on tracking and logging support tickets to better understand possible product problems and trends. Clients can get direct feedback from customers by leveraging statistic models, trend recognition and report dashboards to analyze customer support tickets. Clients will be able to find root causes and customer behaviors to leverage for future product builds. Our ongoing investments in delivering Cloud-based operations, toolkits and partnerships with leading service management platforms allow us to monitor service levels real-time and ensure business level agreements with end-users are achieved. By leveraging our team of experts and our presence in 2 countries (India and Australia), we are able to assist clients with production rollout, local language support, L1/L2 services, triage, and diagnostics.
Head Office:-
UNISYSPRO IT Services Pvt. Ltd.,
Near Delhi Gate,
New Delhi
Branch Office:-
UNISYSPRO IT SERVICES Pvt. Ltd.
Near Govt. ITI,
Karnal, Haryana
Pincode:-132001
Branch Office:-
UNISYSPRO IT SERVICES Pvt. Ltd.
Raipur Roran, Nilokheri,
Karnal, Haryana
Pincode:-132117
Email : vikram.singh@unisyspro.in
Branch Office in Australia:-
UNISYSPRO IT SERVICES Pvt. Ltd.
166 Church Road
Zillmere Qld
BrisBane, Australia 4030
Email: sheralyn_schirmer@unisyspro.in
Mob: +91 85276-78886 , 7206858239
Email: info@unisyspro.in
helpdesk@unisyspro.in